Information Technology Service Level Agreement Template

12 sep 07 2 the only exceptions to the above schedule are problems with the campus phone system to which we will respond at all times in case of a catastrophic campus wide failure and scheduled down time periods that are necessary for repair or upgrades of servers or network equipment. Document our responsibilities as a service provider and of clients receiving services. Information provided by cornell or on behalf of cornell or created by consultant in the performance of services hereunder shall remain the exclusive property of cornell.

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Service Level Agreement Template And Points To Understand

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The service level agreements slas reflect our client focused services based commitment to you.

Information technology service level agreement template. Document and publish the technology services that its provides. Comprehensive it service level agreement for mnsure introduction 1 section one 3 service agreement 5 section two 15 service operations 17 agency service operations details 23. Consultant has a limited nonexclusive license to use such data and information solely for the purpose of performing its obligations under this agreement. Information technology service level agreement last updated.

Below you will find a list of the its services available. Information technology services service level agreement sla this document serves as a set of guidelines to inform decision making within information technology services its as well as a guide for community members to better understand the support services provided by its. A service level agreement sla is a service based commitment between information technology services the service provider and the customer procuring the technology service. The ability of an information technology it service or other configuration item to perform its agreed upon function when required.

For purposes of this sla information technology is defined as the acquisition storage communication and processing of information by computers. This means that users are able to complete tasks as advertised and or within the reasonable amount of time expected. Service level agreement template sla service level agreement sla. The service level agreement template can be downloaded in microsoft word format without the need to register.

Its offers a variety of services that are available to the wsu community. Sample information technology services service level agreement sla this document serves as a set of guidelines to inform decision making within school name technology department as well as a guide for community members to better understand the support services provided by our technology department. North carolina department of information technology. Service level agreement template subject.

Service level agreement template last modified. Provide predictable levels of response availability and service maintenance.